To initiate a return, click here. But first, please see policy below.
If you’re not 100% satisfied with your purchase, simply return the unworn items to us within 10 days of delivery date for STORE CREDIT OR REFUND.
Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
The product must be in new and undamaged condition without stain, perfume smell or deforming and in their original packaging. We simply ask that you try it on OVER panties or undergarments. Returned products will be inspected and any returns that do not meet our policy will NOT be accepted.
* Final sale, free gifts, bras & underwear are not eligible for return policy.
* In most cases, we can only process one return or exchange for each order. For your benefit, please carefully consider all the products you need to return.
Upon receipt of the returned item, please allow 3-5 business days for return processing. You will be notified of your store credit via email.
Please ensure you report any issues within the respective deadlines:
- Damaged: Within 7 days of when the package was marked delivered
- Defective: Within 7 days of when the package was marked delivered
- Wrong Items: Within 7 days of when the package was marked delivered
- Missing Items: Within 7 days of when the package was marked delivered
If you would like to exchange an item due to being damaged/defective OR due to the wrong item being shipped to you, please contact customer service at Customers@shopjmone.com for authorization within 7 days after the package is received. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 2-3 business days, whether you are entitled to a replacement as a result of the defect or damage.
If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. If the replacement item is not available, you will receive a full refund.
Price adjustments are not available on any purchase.
No changes will be made once an order has been placed.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
All cancellation requests must be received within 24 hours of placing your order. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
Business Address: 1420 Washington Blvd suite 301b, Detroit, Michigan 48226, United States
Phone: +1 888 573-5063